Refund policy

We hope you absolutely love your purchase! We carefully prepare every order and want you to be happy with your products.

If something isn't quite right, we're here to help. Our returns policy is outlined below, including additional rights that apply to customers purchasing from the European Union.

Physical Products

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item should be returned in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging where possible. You'll also need your receipt or proof of purchase.

To start a return, please contact us at inspiredpdbysam@gmail.com before sending your item back. Items sent back without first requesting a return may not be accepted.

For approved change-of-mind returns, the cost of return postage is the responsibility of the customer unless otherwise stated.

You can always contact us at inspiredpdbysam@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if your item is defective, damaged or you receive the wrong item, so that we can assess the issue and make it right.

Your consumer rights in relation to faulty, damaged or incorrectly supplied products are not affected by this returns policy.

Exceptions / Non-Refundable Items

All graphic design, logo and website designs are non-refundable once work has commenced. Payment is required before work commences.

Gift cards are non-refundable.

Sale items may be returned unless otherwise stated where they otherwise meet the requirements of this returns policy. This does not affect any consumer rights that cannot legally be excluded.

Exchanges

We don't offer direct exchanges.

The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

European Union – 14-Day Right of Withdrawal

If you are a consumer located in the European Union and purchase a physical product from us online, you have a statutory 14-day right of withdrawal.

This means you may withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.

Where an order contains multiple items delivered separately, the 14-day period generally begins when you receive the last item.

You can exercise your right of withdrawal by submitting a withdrawal, cancellation or return request through our online customer account/returns function here: Request a Return or Cancellation - or by contacting us at inspiredpdbysam@gmail.com.

Where you exercise your statutory right of withdrawal, you must send the goods back to us without undue delay and generally within 14 days of notifying us of your decision to withdraw.

You are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

The statutory EU right of withdrawal does not affect your rights in relation to products that are faulty, damaged or not as described.

Certain products and services may be exempt from the right of withdrawal under applicable EU consumer law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

For approved returns, refunds will be made to your original payment method.

For standard returns under our 14-day returns policy, refunds will generally be processed within 10 business days of the return being received and approved. Please remember that it can take additional time for your bank or credit card provider to process and post the refund.

For EU customers exercising their statutory right of withdrawal, refunds will be processed in accordance with applicable EU consumer law.

If more than 15 business days have passed since we approved your refund, please contact us at inspiredpdbysam@gmail.com.

How to Request a Return or Cancellation

Contact us at inspiredpdbysam@gmail.com and we'll assist you with your request.